Clear help when something goes wrong.

Digital purchases

Coins and episode access are delivered digitally. Completed purchases are generally final after the digital value has been delivered or used.

When we will investigate

Contact us if you were charged more than once, did not receive purchased coins or access, believe a charge was unauthorized, or experienced a verified technical failure that prevented delivery.

Memberships

You may cancel future membership renewal. Cancellation does not normally reverse time already provided, but applicable law and any specific checkout terms will still be honored.

How to request help

Email support with the account email, purchase date, amount, and a short description. Do not send a full card number or password.